Verzendbeleid

ORDER PROCESSING

After customers confirm the payment and complete the purchase, our system will automatically process their orders. The order will normally be shipped the next working day. If customers' orders contain predetermined products, the orders will be shipped according to the arrival time of the predetermined products. After the product is shipped, the general estimated delivery time within the Netherlands is 2-5 working days, and the estimated delivery time within the EU is 5-10 working days. Public holidays, adverse weather conditions, or global health crises may influence delivery schedules.

 

DELIVERY PROCESSING

We will use a third-party logistics company to ship customers' orders on the next working day after they confirm the order. After the order is shipped, customers will receive a shipping notification by email. The customer can use the received information to query and track the shipment of the order. There may be a delay of several days in the display of logistics information. Please note that if a customer's order contains pre-ordered products, the entire order will be shipped according to the arrival time of the pre-ordered products.

 

SHIPPING RATES & COSTS

Shipping costs will be calculated upon weight and size at check out. We offer flat rate shipping for contiguous Netherlands, Belgium, France, Germany, Spain, Italy, Austria, Denmark, Sweden, Croatia, Czechia, Finland, Greece, Hungary, Ireland, Poland, Romania and Portugal. Free shipping is offered on orders over €70 within the Netherlands, €100 to neighboring countries, and €120 for the rest of the EU. 

 

ADDRESS ACCURACY 

To ensure the accuracy of product delivery, customers must ensure the accuracy of the address information they fill in. We allow customers to correct incorrect addresses within a short period of time after placing an order. If the customer finds an incorrect address filling in after placing the order, please contact us promptly through the relevant contact information or send an email to temo@cho-onetoys.com.

 

RETURN & REPLACE PROCESSING

We allow customers to return or exchange orders that have been completed or are about to be completed due to special reasons. Customers are accountable for the return shipping costs to our Store. For detailed guidance on returns, please refer to our Refund Policy.

 

DAMAGED, LOST OR STOLEN PACKAGES

Our Store is not responsible for packages reported damaged, lost or stolen following delivery confirmation. Should your tracking information suggest that your package was delivered and you have not received it, please file a claim with the designated shipping carrier listed on our Tracking Page. For further assistance, contact our customer support team via the contact information or email us at temo@cho-onetoys.com.